Virtual Call-Backs vs. Virtual Queuing: The Great Showdown
Virtual call-backs have singlehandedly revolutionized the call center customer experience over the last few years. You...
Tag: cloud-based
4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset? You’re not alone —...
Are You Prepared for Unpredicted Spikes in Call Volume?
While today’s tech-savvy consumers are using more non-voice channels to connect with businesses, the act of...
How to Reduce Contact Center Costs AND Improve Customer Service
Call center executives are constantly under pressure to find cost-savings. Yet, according to the Harvard Business...
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How to Reduce Contact Center Costs & Improve Customer Service
When it comes to contact center ‘best practices,’ the library runneth over: Hundreds of articles and...
We Won Most Promising Contact Center Technology Solution Provider
Today's news release announced some exciting news – for the second consecutive year, CIOReview has selected Fonolo as one of...
The Call Center’s Great Cloud Migration Continues
The call center experience is a universal part of modern life to the point where anyone...
Fonolo Partners with Aspect on Multi-Channel Call-Backs
One of the stats we often lead with is from Forrester, who notes that "75% of...