Customer Service Blog

Your best source of customer service news, views, resources, and best practices

Does your call center feel more like a burden than an asset?...

While today’s tech-savvy consumers are using more non-voice channels to connect with...

Call center executives are constantly under pressure to find cost-savings. Yet, according...

When it comes to contact center ‘best practices,’ the library runneth over:...

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Today's news release announced some exciting news – for the second consecutive year, CIOReview has...

The call center experience is a universal part of modern life to...

One of the stats we often lead with is from Forrester, who...

The best part of my day at Fonolo, without question, is working...