How to Cut Call Center Costs with Technology
Operating a successful contact center is an expensive endeavour. From agent hiring and training to in-house...
Operating a successful contact center is an expensive endeavour. From agent hiring and training to in-house...
This blog is for contact center industry newbies. It’s a quick rundown of call centers and...
Contact center technology has come a long way since its early years as a jury-rigged air...
At a time when many business owners are removed from face-to-face interaction with their clients —...
Here at Fonolo, we understand the many issues call centers face in regards to staffing, spikes,...
'Service level' measures the accessibility of a company to their customers, and that company's ability to...
It’s been a big year for Avaya, probably the most important 12-month period in the company’s...
Most people don’t realize the impressive scale of the contact center industry. Collectively, we spent 190...