A Short History of Call Center Technology
This blog is for contact center industry newbies. It’s a quick rundown...
Your best source of customer service news, views, resources, and best practices
This blog is for contact center industry newbies. It’s a quick rundown...
Contact center technology has come a long way since its early years...
At a time when many business owners are removed from face-to-face interaction...
Here at Fonolo, we understand the many issues call centers face in...
'Service level' measures the accessibility of a company to their customers, and...
It’s been a big year for Avaya, probably the most important 12-month...
Most people don’t realize the impressive scale of the contact center industry....
It’s earnings time. We’ve been following publically-traded companies for whom the cloud...