RingCentral Gives Avaya the Gift of Focus
The RingCentral-Avaya announcement from last week had a lot of industry watchers...
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Most Recent in : cloud
Data Dump: Update on Call Center Cloud Migration
The cloud has radically transformed the call center industry. The shift, now...
1 Year After Bankruptcy, Strong Signals from Avaya
It’s been a big year for Avaya, probably the most important 12-month...
The Contact Center’s Future – Forrester vs. Gartner
When it comes to the contact center and customer service space, two...
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Top 5 Ways to Manage Customers
Finding new customers is good, but keeping old ones is just as...
We’ll Call You: Putting an End to On-Hold Misery
As we continue to gain momentum with new wins, we're equally proud...
59% of Americans Would Try a New Brand for a Better Service Experience
It’s no surprise that customers will ditch a company when their service...
Webinar: Top 5 Call Center Trends for 2013
What does the 2013 call center landscape look like? Many trends will...