RingCentral Gives Avaya the Gift of Focus
The RingCentral-Avaya announcement from last week had a lot of industry watchers scratching their heads. The...
Tag: cloud
1 Year After Bankruptcy, Strong Signals from Avaya
It’s been a big year for Avaya, probably the most important 12-month period in the company’s...
The Contact Center’s Future – Forrester vs. Gartner
When it comes to the contact center and customer service space, two analyst firms dominate the...
Top 5 Ways to Manage Customers
Finding new customers is good, but keeping old ones is just as important. Always strive to...
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We’ll Call You: Putting an End to On-Hold Misery
As we continue to gain momentum with new wins, we're equally proud of some of the...
59% of Americans Would Try a New Brand for a Better Service Experience
It’s no surprise that customers will ditch a company when their service is not up to...
Webinar: Top 5 Call Center Trends for 2013
What does the 2013 call center landscape look like? Many trends will dominate the call center...
Top 5 Call Center Trends for 2013
The call center is going through an exciting and speedy transformation, quite unprecedented in its long...