RingCentral Gives Avaya the Gift of Focus
The RingCentral-Avaya announcement from last week had a lot of industry watchers scratching their heads. The...
Tag: cloud
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
1 Year After Bankruptcy, Strong Signals from Avaya
It’s been a big year for Avaya, probably the most important 12-month period in the company’s...
The Contact Center’s Future – Forrester vs. Gartner
When it comes to the contact center and customer service space, two analyst firms dominate the...
Top 5 Ways to Manage Customers
Finding new customers is good, but keeping old ones is just as important. Always strive to...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
We’ll Call You: Putting an End to On-Hold Misery
As we continue to gain momentum with new wins, we're equally proud of some of the...
59% of Americans Would Try a New Brand for a Better Service Experience
It’s no surprise that customers will ditch a company when their service is not up to...
Webinar: Top 5 Call Center Trends for 2013
What does the 2013 call center landscape look like? Many trends will dominate the call center...
Top 5 Call Center Trends for 2013
The call center is going through an exciting and speedy transformation, quite unprecedented in its long...