RingCentral Gives Avaya the Gift of Focus
The RingCentral-Avaya announcement from last week had a lot of industry watchers scratching their heads. The...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The RingCentral-Avaya announcement from last week had a lot of industry watchers scratching their heads. The...
It’s been a big year for Avaya, probably the most important 12-month period in the company’s...
When it comes to the contact center and customer service space, two analyst firms dominate the...
Finding new customers is good, but keeping old ones is just as important. Always strive to...
As we continue to gain momentum with new wins, we're equally proud of some of the...
It’s no surprise that customers will ditch a company when their service is not up to...
What does the 2013 call center landscape look like? Many trends will dominate the call center...
The call center is going through an exciting and speedy transformation, quite unprecedented in its long...