RingCentral Gives Avaya the Gift of Focus
The RingCentral-Avaya announcement from last week had a lot of industry watchers...
Your best source of customer service news, views, resources, and best practices
The RingCentral-Avaya announcement from last week had a lot of industry watchers...
It’s been a big year for Avaya, probably the most important 12-month...
When it comes to the contact center and customer service space, two...
Finding new customers is good, but keeping old ones is just as...
As we continue to gain momentum with new wins, we're equally proud...
It’s no surprise that customers will ditch a company when their service...
What does the 2013 call center landscape look like? Many trends will...
The call center is going through an exciting and speedy transformation, quite...