So About that Call Center / CRM Collision Thing…
Last week Network World published an article called CRM and Contact Center are on a Collision...
Tag: communication-platform-as-a-service
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Is a Call Center Just a CRM Feature?
Is the call center destined to be just a CRM feature? Or is it the other...