So About that Call Center / CRM Collision Thing…
Last week Network World published an article called CRM and Contact Center are on a Collision...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Last week Network World published an article called CRM and Contact Center are on a Collision...
Is the call center destined to be just a CRM feature? Or is it the other...