Twilio Wows the Crowd with Flex Debut
Twilio unveiled Flex, its new call center product yesterday and it definitely...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From contact-center-as-a-service
Avaya Accelerates Cloud Pivot with Reorg and Spoken Acquisition
Last week was a big one for Avaya as they held their...