For those with even one foot in the digital doorway, chances are you may have heard some breaking news around the watercooler at the beginning of 2018: A revival is being planned for a well-known social networking platform: LinkedIn Groups.
If you have ever belonged to a handful of LinkedIn Groups, or just one, your experience was probably alternately positive and negative; this reflects its reputation in the marketplace, too. LinkedIn Groups have the ability to offer meaningful opportunities for discussion, collaboration, and relevant industry news. In the past, though, they have faced criticism for becoming impersonal, laden with spam, or worst of all: deadly silent. Continue reading
As a child, I hated going to the dentist. The idea of keeping my mouth open, for what felt like an eternity, while someone poked and prodded at my teeth, was never a pleasant experience. Funnily enough, what helped me get through those torturous endeavours was the artwork displayed in that dental office. Strategically placed on the ceiling, above the chair, I had the pleasure of gazing at so many lovely pictures. Now, I’m not saying they had a Picasso on their ceiling, but the distraction of a group of puppies or even a “Where’s Waldo?” poster really took my mind to another place. Isn’t it amazing what pictures can do to your state of mind?
The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. Perhaps you’re a customer service rep who thrives in the workplace, and are thinking to yourself, “Do I have what it takes to grow in this profession?” Or perhaps you’re a manager, who has served on the frontline for many years, and wonder whether you’re still in touch with today’s customers. Regardless of age or level of experience, there are a few signs that you already are, or are destined to be, a customer service expert.
