Nothing says summertime like lounging by the pool and reading contact center industry reports, amirite? Seriously though: If you slack off with your reading during the summer months, you’ll be too far behind in the autumn to ever catch up. Make sure you have already looked through the reports in our last report round-up post, too.
So, here are 5 more reports worth your time. As always, I’m grateful to all the smart folks in our industry that produce such excellent content.