How Contact Center Managers Impact Customer Perception
Looking for a secret weapon to improve customer perception? Chances are, you...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
COVID is Creating a Surprising Contact Center Trend
We spent the last couple of months asking influencers and industry leaders...
6 Things Contact Center Agents Are Afraid to Tell Their Managers
Lots of conversations happen daily at your contact center. But do you...
Fonolo’s Platform Gets a Facelift
Over a decade ago, in 2007-era Toronto, Shai Berger, Jason Bigue,...
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What’s Holding Back the Contact Center Industry?
Contact centers are like people: We’re all at different stages, chugging along...
The Best Advice for Contact Centers in 2018: The Experts Weigh In
It’s a noisy little planet we live on. In contemporary times,...
Give Thanks to Contact Center Agents
Picture this: By dinner time tomorrow you’ll be sitting around the table...
Survey Data Shows Call-Back Popularity Growing
Today’s demanding consumers have high expectations when it comes to the call...