Here’s Why Contact Center Managers are Essential for Influencing Customer Perception
Looking for a secret weapon to improve customer perception? Chances are, you...
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Looking for a secret weapon to improve customer perception? Chances are, you...
We spent the last couple of months asking influencers and industry leaders...
Lots of conversations happen daily at your contact center. But do you...
Over a decade ago, in 2007-era Toronto, Shai Berger, Jason Bigue,...
Contact centers are like people: We’re all at different stages, chugging along...
It’s a noisy little planet we live on. In contemporary times,...
Picture this: By dinner time tomorrow you’ll be sitting around the table...
Today’s demanding consumers have high expectations when it comes to the call...