How Contact Center Managers Impact Customer Perception
Looking for a secret weapon to improve customer perception? Chances are, you already have one in...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Looking for a secret weapon to improve customer perception? Chances are, you already have one in...
We spent the last couple of months asking influencers and industry leaders how they thought the...
Lots of conversations happen daily at your contact center. But do you know what’s being left...
Over a decade ago, in 2007-era Toronto, Shai Berger, Jason Bigue, and Mike Pultz launched...
Contact centers are like people: We’re all at different stages, chugging along healthily but sometimes faltering...
It’s a noisy little planet we live on. In contemporary times, the deafening sounds of...
Picture this: By dinner time tomorrow you’ll be sitting around the table enjoying a festive Thanksgiving...
Today’s demanding consumers have high expectations when it comes to the call center experience. A surefire...