How Contact Center Managers Impact Customer Perception
Looking for a secret weapon to improve customer perception? Chances are, you already have one in...
Tag: contact-center-manager
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
COVID is Creating a Surprising Contact Center Trend
We spent the last couple of months asking influencers and industry leaders how they thought the...
6 Things Contact Center Agents Are Afraid to Tell Their Managers
Lots of conversations happen daily at your contact center. But do you know what’s being left...
Fonolo’s Platform Gets a Facelift
Over a decade ago, in 2007-era Toronto, Shai Berger, Jason Bigue, and Mike Pultz launched...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
What’s Holding Back the Contact Center Industry?
Contact centers are like people: We’re all at different stages, chugging along healthily but sometimes faltering...
The Best Advice for Contact Centers in 2018: The Experts Weigh In
It’s a noisy little planet we live on. In contemporary times, the deafening sounds of...
Give Thanks to Contact Center Agents
Picture this: By dinner time tomorrow you’ll be sitting around the table enjoying a festive Thanksgiving...
Survey Data Shows Call-Back Popularity Growing
Today’s demanding consumers have high expectations when it comes to the call center experience. A surefire...