Tag: contact-center-metrics

Concerned about your customer satisfaction levels? We have the remedy — check out these 6 actionable...

You’ve probably heard the terms ASA and service level. But what do they really mean? KPIs,...

Still getting to grips with call center metrics and which ones are the most important? This...

Your comprehensive guide to upskilling and increasing the abilities of your contact center or support agent...

Get the latest customer service blogs in your inbox once a week.

It’s been an exciting year so far in the world of contact centers. In just the...

We live in a world filled with numbers. From our personal lives to our professional habitats,...

Today is a great day at the call center. The message boards assure you that all...

So, you want to be a call center manager? Maybe you’ve worked in the customer service...