How to Improve Contact Center Agent Performance
Is your contact center providing the best customer experience possible? One of...
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Is your contact center providing the best customer experience possible? One of...
There's a quote that many managers — across industries — live by....
It’s been an exciting year so far in the world of contact...
We live in a world filled with numbers. From our personal lives...
Today is a great day at the call center. The message boards...
So, you want to be a call center manager? Maybe you’ve worked...
Can you relate to this statement: “We are generally staffed well enough...
Measuring and improving call center metrics can be a pain point for...