The Top 5 Causes of High Call Center Attrition
Attrition might seem unavoidable, but there are steps your call center can take to maximize retention...
Tag: contact-center-metrics
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
6 Essential Tips to Increase a Low CSAT Score
Concerned about your customer satisfaction levels? We have the remedy — check out these 6 actionable...
What is First Call Resolution in Call Center Metrics?
Still getting to grips with call center metrics and which ones are the most important? This...
4 Insightful Contact Center Reports You Should Be Reading
It’s been an exciting year so far in the world of contact centers. In just the...
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5 New Contact Center Metrics for 2017
We live in a world filled with numbers. From our personal lives to our professional habitats,...
Is Your Call Center Prepared for Unexpected Spikes in Call Volume? [Vlog]
Today is a great day at the call center. The message boards assure you that all...
Think You’re Cut Out for Managing a Contact Center? Take this Quiz
So, you want to be a call center manager? Maybe you’ve worked in the customer service...
[Webinar] 4 Contact Center Tips for Managing Spikes in Call Volume
Can you relate to this statement: “We are generally staffed well enough to handle normal call...