Customer Service Blog

Your best source of customer service news, views, resources, and best practices

Now that Game of Thrones has ended, you’re probably thinking, “What should...

The cloud has radically transformed the call center industry. The shift, now...

It’s been a while since we did a report round-up post. It’s...

Nothing says summertime like lounging by the pool and reading contact center...

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It’s going to be a big year in the world of contact...

At Fonolo, we’re always on the look-out for new industry research, studies,...

In order to stay current on the many aspects of the contact...