Customer service and customer experience blog for call center professionals
In light of today’s webinar on the top 4 contact center trends for 2015, I wanted to highlight 10 of the most important call center statistics for this year.
I hope you can put them to good use, and better yet, can join us on today’s informative webinar! Continue reading
There’s no denying that great customer service is the lifeblood of any call center. However, making your business shine relies completely on the standards you set. Having a good understanding of industry benchmarks, statistics, and trends allows you to set goals to measure against. Naturally, a successful contact center – or any business for that matter – will aim to exceed those standards.
Don’t be left in the dark! Be known for delivering amazing customer service by understanding these 10 important statistics. Continue reading
Driven by rapid changes in technology, social media, and consumer behavior, customer service expectations continue to increase and only the best businesses are keeping up. Superior customer service experience generates return customers, loyalty, and ultimately, higher profits.
To help with this challenge, I’ve compiled a list of 5 important customer service statistics that cover interaction channel preferences, customer expectations, consumer attitudes towards the current state of support, and contact center priorities to guide your strategy moving forward.
