8 Tips for Selecting an Effective Contact Center Strategy
If you're reading this, chances are you've decided up your contact center...
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9 Effective Call Center Strategies to Implement This Year
It's easy to get complacent in the call center, taking customer queries...
COVID-19 Safety Measures for Call Centers
As we transition back to the call center, we all need to...
4 Major Risks to Call Centers After the COVID-19 Pandemic
As we speed towards the close of our third official month in...
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How to Transition Back to the Call Center After COVID-19
Depending on which news outlets you follow, you may be under the...
What Cupid Has to Say About Your Call Center Relationships
The relationship between contact centers and their customers can be a volatile...
5 Real-Life Lessons About the Call Center
Are you the Yoda of your friends and family, full of realism...
The HAUNTED Call Center: 5 Party Ideas
Your call center works hard year-round to make sure metrics are being...