8 Tips for Selecting an Effective Contact Center Strategy
If you're reading this, chances are you've decided up your contact center game. You've got the...
Tag: contact-center-strategy
9 Effective Call Center Strategies to Implement This Year
It's easy to get complacent in the call center, taking customer queries one after the other....
COVID-19 Safety Measures for Call Centers
As we transition back to the call center, we all need to do our part to...
4 Major Risks to Call Centers After the COVID-19 Pandemic
As we speed towards the close of our third official month in lockdown, it's time to...
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How to Transition Back to the Call Center After COVID-19
Depending on which news outlets you follow, you may be under the impression that traditional brick-and-mortar...
What Cupid Has to Say About Your Call Center Relationships
The relationship between contact centers and their customers can be a volatile one. Sometimes the experience...
5 Real-Life Lessons About the Call Center
Are you the Yoda of your friends and family, full of realism and words of advice?...
The HAUNTED Call Center: 5 Party Ideas
Your call center works hard year-round to make sure metrics are being met and customers are...