COVID-19 Safety Measures for Call Centers
As we transition back to the call center, we all need to...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From contact-center-strategy
4 Major Risks to Call Centers After the COVID-19 Pandemic
As we speed towards the close of our third official month in...
30 Call Center Tips and Tricks You Can’t Live Without
Call center work gets a bad rap for being stress-inducing, soul-sucking, and...
How to Transition Back to the Call Center After COVID-19
Depending on which news outlets you follow, you may be under the...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
What Cupid Has to Say About Your Call Center Relationships
The relationship between contact centers and their customers can be a volatile...
5 Real-Life Lessons About the Call Center
Are you the Yoda of your friends and family, full of realism...
The HAUNTED Call Center: 5 Party Ideas
Your call center works hard year-round to make sure metrics are being...
Why Your Call Center Should Not Send Customers to Voicemail [Whitepaper]
Do you send customers to voicemail when there are not enough agents...