COVID-19 Safety Measures for Call Centers
As we transition back to the call center, we all need to...
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As we transition back to the call center, we all need to...
As we speed towards the close of our third official month in...
Call center work gets a bad rap for being stress-inducing, soul-sucking, and...
Depending on which news outlets you follow, you may be under the...
The relationship between contact centers and their customers can be a volatile...
Are you the Yoda of your friends and family, full of realism...
Your call center works hard year-round to make sure metrics are being...
Do you send customers to voicemail when there are not enough agents...