Goal setting and self-improvement often go hand-in-hand, and nowhere is this more true than in the world of business and retail. Executives and managers understand that by setting goals both as an organization, specifically as departments and teams, a company is able to move in a measurable and targeted way, and even be able to make projections and pivots in the direction they want to grow.
Developing clear and structured goals using the S.M.A.R.T strategy will help provide direction, focus, and help prioritize your call center team’s time and energy. And, in departments as busy and bustling as customer service, having an agreed upon set of milestones to guide productivity will be a breath of fresh air for in any company.
Here are some keys ways to work together as a team to create practical, yet ambitious goals that will take you call center to the next level.