7 Steps to Better Call Center Quality Monitoring
No great call center achieves success without implementing dozens of processes—especially when it comes to call...
Tag: contact-center-technology
How to Create An Accessible Call Center
Imagine your agents providing stellar customer service to only 75% of your customer base. Yikes! Every...
Why is Accessibility Important for Customer Satisfaction?
Do you ever feel frustrated when you're navigating an outdated website that’s not user-friendly? Who doesn’t?...
Virtual Call-Backs vs. Virtual Queuing: The Great Showdown
Virtual call-backs have singlehandedly revolutionized the call center customer experience over the last few years. You...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
3 Workforce Management Practices to Implement in Your Call Center
Workforce management is essential to the smooth operation of contact centers. Discover the role it plays...
5 Reasons to Invest in a Virtual Hold Solution
Virtual hold solutions are becoming the new standard for the call center industry. We've compiled the...
A Short History of Call Center Technology
This blog is for contact center industry newbies. It’s a quick rundown of call centers and...
The 7 Latest Call Center Technologies You Haven’t Heard Of
Contact center technology has come a long way since its early years as a jury-rigged air...