SLAs For Today’s Contact Center
If you’re in the contact center industry, 80/20 service levels are likely nothing new. You may...
Tag: contact-center-technology
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Is Your Chatbot Really Just an IVR?
2023 was all about chatbots. ChatGPT stole most of the headlines, but as companies across the...
The Power of Hyper-Personalization in the Contact Center
Customer service is all about meeting and exceeding customer expectations. Contact center managers know this implicitly....
Leading Contact Center Conferences and Events
Attending contact center conferences and live events is an excellent way to keep up with technology...
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Can Call-Backs Do More For Your Contact Center?
Using call-backs to eliminate hold time for your customers is an easy win! It improves your...
Essential Automation Strategies for Contact Centers
Is your contact center staying on top of advancements in AI and automation? There’s a lot...
2023 Customer Service Statistics for Contact Centers
Customer service expectations in the contact center continue to increase, and only the best businesses keep...
SIP Trunking vs VoIP: What’s the Difference?
SIP and VoIP are two acronyms often used by call center managers who sort of know...