How Does Virtual Queuing Technology Work?
You've probably heard of 'virtual queuing' but what exactly is it? What...
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You've probably heard of 'virtual queuing' but what exactly is it? What...
AI has been making a relentless assault on the contact center for...
As the contact center continues to evolve rapidly, it’s important to take...
Gen-Z's expectations of technology are far higher than previous generations. If you...
Does your call center feel more like a burden than an asset?...
At a time when many business owners are removed from face-to-face interaction...
A few weeks ago, our CEO, Shai Berger, sat down with Peter...
People are busy, often going from meeting to meeting at work, chasing...