A Short History of Call Center Technology
This blog is for contact center industry newbies. It’s a quick rundown...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
The 7 Latest Call Center Technologies You Haven’t Heard Of
Contact center technology has come a long way since its early years...
Never Outsource Your Contact Center Again: Use This Technology Instead
Many hands make light work, so the saying goes. However, it doesn’t...
Top Contact Center Technology Trends in 2021
The pandemic disrupted many contact center trends, but not all of them....
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
How Does Virtual Queuing Technology Work?
A short but complete guide to how virtual queuing technology works. From...
The True Role of AI in the Contact Center
AI has been making a relentless assault on the contact center for...
Contact Centers Are Using More Call-Backs Than Ever
As the contact center continues to evolve rapidly, it’s important to take...
4 Contact Center Technologies You Need to Win Over Gen-Z
Gen-Z's expectations of technology are far higher than previous generations. If you...