3 Workforce Management Practices to Implement in Your Call Center
Workforce management is essential to the smooth operation of contact centers. Discover the role it plays...
Tag: contact-center-technology
5 Reasons to Invest in a Virtual Hold Solution
Virtual hold solutions are becoming the new standard for the call center industry. We've compiled the...
A Short History of Call Center Technology
This blog is for contact center industry newbies. It’s a quick rundown of call centers and...
The 7 Latest Call Center Technologies You Haven’t Heard Of
Contact center technology has come a long way since its early years as a jury-rigged air...
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Never Outsource Your Contact Center Again: Use This Technology Instead
You don't need an overflow call center to survive this year. Here are the latest technological...
Top Contact Center Technology Trends in 2021
Discover the latest call center technology trends and how the pandemic is driving changes in contact...
How Does Virtual Queuing Technology Work?
A short but complete guide to how virtual queuing technology works. From the call-back and virtual...
The True Role of AI in the Contact Center
AI has been changing the contact center for several years already. But it wasn't until 2020...