How Does Virtual Queuing Technology Work?
You've probably heard of 'virtual queuing' but what exactly is it? What...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
The True Role of AI in the Contact Center
AI has been making a relentless assault on the contact center for...
Contact Centers Are Using More Call-Backs Than Ever
As the contact center continues to evolve rapidly, it’s important to take...
4 Contact Center Technologies You Need to Win Over Gen-Z
Gen-Z's expectations of technology are far higher than previous generations. If you...
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4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset?...
6 of the Best Apps for Remote Contact Center Teams
At a time when many business owners are removed from face-to-face interaction...
The State of the Contact Center in 2020 | Peter Ryan Interview
A few weeks ago, our CEO, Shai Berger, sat down with Peter...
The Power of SMS Technology in Call-Back Communication
People are busy, often going from meeting to meeting at work, chasing...