The call center industry is a large and evolving space. With so many moving parts and new trends to understand, contact center professionals are always looking for leadership and guidance. Who are the people they can turn to and trust? Whose opinions and predictions are most valued in this industry?
Fortunately, we have the answer for you. Our yearly roundup of the top analysts in the contact center industry keeps call center professionals like you informed on the best influencers to follow. These thought leaders are always quick to provide updates and analysis on the latest news and innovations in the contact center space.
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Operating a successful contact center is rarely a simple undertaking. As many contact center professionals know, there are a number of crucial factors that come into play. At Fonolo, we often hear from call center managers who are proactively trying to improve their metrics with our solutions.
