Top Contact Center Technology Trends in 2021
Discover the latest call center technology trends and how the pandemic is driving changes in contact...
Tag: contact-center-trends
Why the Voice Channel Will Crush Omnichannel Next Year
If you thought you could automate the voice channel out of the contact center, you've got...
COVID is Creating a Surprising Contact Center Trend
We spent the last couple of months asking influencers and industry leaders how they thought the...
3 Crucial Contact Center Trends in 2021
After assessing how the pandemic had changed the call center in 2020, we decided to peek...
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3 Reasons Why Agent Satisfaction is the New Customer Satisfaction
We spent the last couple of months asking influencers and industry leaders how they thought the...
The State of the Contact Center in 2020 | Industry Report
Shrinking budgets, growing attrition, and a scramble to deliver safe and secure working environments. The State...
How Has COVID-19 Affected Call Center Agent Turnover?
The COVID-19 pandemic threw a wrench in the works of many contact centers. We found a...
Time is of the Essence: Keep customers waiting at your peril
Today's consumer is busier than ever. Digital technology hasn't just made instant communication possible, consumers have...