Industry Report: State of the Contact Center 2023
No stranger to change, the contact center industry has been ahead of the curve throughout the...
Tag: contact-center-trends
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CX4Now: CX and Contact Center Trends to Watch, According to These Influencers
We asked influencers and leaders within the CX and contact center spaces to weigh in on...
3 Contact Center Industry Trends You Shouldn’t Ignore
Attention contact center leaders! These are three industry trends you'll want to pay attention to this...
Top Contact Center Technology Trends in 2021
Discover the latest call center technology trends and how the pandemic is driving changes in contact...
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Why the Voice Channel Will Crush Omnichannel Next Year
If you thought you could automate the voice channel out of the contact center, you've got...
COVID is Creating a Surprising Contact Center Trend
We spent the last couple of months asking influencers and industry leaders how they thought the...
3 Crucial Contact Center Trends in 2021
After assessing how the pandemic had changed the call center in 2020, we decided to peek...
3 Reasons Why Agent Satisfaction is the New Customer Satisfaction
We spent the last couple of months asking influencers and industry leaders how they thought the...