Why the Voice Channel Will Crush Omnichannel Next Year
If you thought you could automate the voice channel out of the...
Your best source of customer service news, views, resources, and best practices
If you thought you could automate the voice channel out of the...
We spent the last couple of months asking influencers and industry leaders...
After assessing how the pandemic had changed the call center in 2020,...
We spent the last couple of months asking influencers and industry leaders...
Shrinking budgets, growing attrition, and a scramble to deliver safe and secure...
The COVID-19 pandemic threw a wrench in the works of many contact...
Today's consumer is busier than ever. Digital technology hasn't just made instant...
A few weeks ago, our CEO, Shai Berger, sat down with Peter...