Customer Service Blog

Time is of the Essence: Keep customers waiting at your peril

Today's consumer is busier than ever. Digital technology hasn't just made instant...

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Contact Center4 MIN READ

The State of the Contact Center in 2020 | Peter Ryan Interview

A few weeks ago, our CEO, Shai Berger, sat down with Peter...

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Contact Center0 MIN READ

Contact Center Trends 2020: A New Age for the Contact Center

Change is the only constant trend. Everything from the way we shop...

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AI4 MIN READ

4 Takeaways from Our Live Discussion on The Future of BPOs [Video]

Last week, Fonolo hosted an insightful live discussion on the future of...

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AI1 MIN READ

17 Surprising Stats About Call Centers

We have 17 gifts for you today, or rather, 17 intriguing facts...

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Call Center3 MIN READ

3 Critical Contact Center Trends to Watch in 2018 [Webinar]

Every year we read about what promises to be the hottest contact...

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Call Center1 MIN READ

9 Critical Contact Center Trends for 2018 [White Paper]

Today, changes to the contact center are a response to consumer behaviour,...

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Call Center3 MIN READ

Top 10 Trends Shaping the Future of the Contact Center [Whitepaper]

Looking for the lastest contact center trends? You can read our 2020...

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Call Center6 MIN READ