How Has COVID-19 Affected Call Center Agent Turnover?
The COVID-19 pandemic threw a wrench in the works of many contact centers. We found a...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The COVID-19 pandemic threw a wrench in the works of many contact centers. We found a...
A few weeks ago, our CEO, Shai Berger, sat down with Peter Ryan, Principal Analyst and...
Last week, Fonolo hosted an insightful live discussion on the future of BPOs. The expert panel...
We open in the year 2019. It’s a challenging time for customer service executives. Customer expectations...
We have 17 gifts for you today, or rather, 17 intriguing facts about call centers! You...
Every year we read about what promises to be the hottest contact center trends. This list...
Today, changes to the contact center are a response to consumer behaviour, and not simply the...
The contact center is becoming quite the paradox. It must be open-ended but also secure, both...
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