The State of the Contact Center in 2020 | Industry Report
Shrinking budgets, growing attrition, and a scramble to deliver safe and secure working environments. The State...
Tag: contact-center-trends
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How Has COVID-19 Affected Call Center Agent Turnover?
The COVID-19 pandemic threw a wrench in the works of many contact centers. We found a...
The State of the Contact Center in 2020 | Peter Ryan Interview
A few weeks ago, our CEO, Shai Berger, sat down with Peter Ryan, Principal Analyst and...
4 Takeaways from Our Live Discussion on The Future of BPOs [Video]
Last week, Fonolo hosted an insightful live discussion on the future of BPOs. The expert panel...
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On the Horizon: Customer Service Trends in 2019 [Report]
We open in the year 2019. It’s a challenging time for customer service executives. Customer expectations...
17 Surprising Stats About Call Centers
We have 17 gifts for you today, or rather, 17 intriguing facts about call centers! You...
3 Critical Contact Center Trends to Watch in 2018 [Webinar]
Every year we read about what promises to be the hottest contact center trends. This list...
9 Critical Contact Center Trends for 2018 [White Paper]
Today, changes to the contact center are a response to consumer behaviour, and not simply the...