Top Call Center Metrics You Need to be Tracking [Live Discussion]
Everyone knows how important it is to monitor metrics, but do you know how to pick...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Everyone knows how important it is to monitor metrics, but do you know how to pick...
In the wide world of call center metrics, “service level” has always held a special place....
Apple's new Business Chat could have a huge impact on customer service by changing the balance...
If you’re on the hunt for great talent, you’ll appreciate how time-consuming the hiring process can...
Today’s cloud-based call centers are increasingly built on top of platforms created by Amazon and Twilio....
Three years ago Gartner reported that by 2018, more than 50% of organizations would implement significant...
The call center can be a great resource for getting questions answered, but it’s typically not...
The 2017 edition of the Magic Quadrant report for cloud-based contact centers was released by Gartner...
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