Webinar: How a Call Center Managed Spikes in Call Volume and Reduced Abandon Rates
89% of customers have stopped doing business with a company after a poor...
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Most Recent From contact-center
3 Ways to Create a SPOOKTACULAR Call Center
Why not get super spooky at your call center this Halloween? It’s...
[Webinar] Top 5 Customer Experience Trends for 2016
According to Deloitte, 62% of organizations view the customer experience provided through...
Twitter’s Impact on Call Center Culture
The relationship between Twitter and the call center industry has been fascinating...
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7 Ways to Use Social Media to Promote Your Call Center
In this digital age, consumers are more empowered today through the use...
Why We Love the Contact Center (And You Should, Too!)
How do you view the role of the call center? Most executives...
Contact Centre Insights – Six Major Ideas and Strategies to Save Your Time
Time is generally considered to be the most precious commodity in your...
How the TCPA Update Affects Call-Backs
If you're involved with call centers in any way, you're no doubt...