Top 16 Contact Center Tweeters to Follow
From bloggers, to analysts, to contact center publications, there are a lot of distinct voices discussing...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
From bloggers, to analysts, to contact center publications, there are a lot of distinct voices discussing...
The impact of AI on the call center is a red hot topic these days. Unfortunately,...
Over the past few years you’ve no doubt heard about the advances in call-back technology, but...
Every year Fonolo recognizes contact centers who are dedicated to reducing hold time, thereby delivering a...
Last week, Fonolo hosted yet another insightful Google Hangout discussing BPO automation. This fabulous panel of...
Historically, great customer service depended on one thing: people. Call center agents acted as the main...
So, your customer base is constantly growing but your call center is at max capacity. You’re...
The best way to predict trends in customer service is to look at patterns in consumer...
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