The New Customer Service Lexicon, Part 1
The world of customer service is ever expanding, making it a complicated and dynamic space to...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The world of customer service is ever expanding, making it a complicated and dynamic space to...
Why is it that credit unions top the charts for customer satisfaction compared to other financial...
Are voice interactions becoming a smaller part of the customer service picture? That’s a pretty important...
Last week, Fonolo hosted yet another insightful Google Hangout discussing the voice channel as a relevant...
The philosophy "Keeping up with the Joneses" relates to the need to stay up-to-date with the...
With organizations focusing on the customer experience as a key differentiator, it’s critical that they pay...
Outside of traditional live agent conversations, there are many different channels customers can use to get...
Contact center operations and the technology that’s used to aid the experience has progressed tremendously over...
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