The migration to the cloud is the most dramatic trend in the contact center industry today. According to DMG Consulting, the cloud market grew by some 224% from 2008 to 2012. Furthermore, they estimate that as of September 2013, more than 62% of organizations are using some type of cloud-based contact center solution as part of their operation.
Thinking about moving your call center to the cloud? Weighing the pros and cons? Trying to pick a vendor? Here are six great (and free!) resources we’ve put together from around the web. Continue reading