How to Reduce Agent Churn: 5 Tips for Keeping Your Best Talent
Customer service has never been work for the weak. It takes someone with great self-control, a...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Customer service has never been work for the weak. It takes someone with great self-control, a...
Did you know that a typical business only hears from 4% of unhappy customers? That’s an...
Is your call center still forcing callers to wait on hold? If so, you are missing...
OCR is defined as the percentage of customers who successfully resolve an inquiry or problem during...
Something serious has come to our attention: Some organizations still don’t know the difference between customer...
Did you know that only 4% of organizations provide world class levels of customer satisfaction? A...
Here’s a simple question: Are contact centers handling more or fewer calls compared to one year...
Picture this: Rows upon rows of cubicles, bright fluorescent lights flickering on the ceilings, a host...
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