Got a couple minutes for a quick video break? Interested in improving your call center’s customer experience and reducing cost at the same time? Then click below! We’ve got just the thing.
In this 2 minute video, Mark Edelman talks about how his organization, 1st United Services Credit Union, uses Fonolo to replace hold-time with a call-back. When members call the credit union, Fonolo’s In-Call Rescue solution allows them to simply “press 1” to hold their spot in queue. They can then hang-up, knowing that they’ll receive a call-back from the next available agent.