4 Tips for Effective Skills-Based Call Routing
Skills-based call routing sounds super technical! While there is a tech side to it, at its...
Tag: contact-center
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
How to Write an After-Call Survey Script
After-call surveys give contact centers valuable insight into factors that inform CX strategy. Use these seven...
Auction House Giant Improves Call Center CX by Sweating the Details
Ritchie Bros. is a big deal. Literally! As the largest auctioneer of heavy equipment and trucks...
How to Improve Call Center Employee Retention
It’s simple: If you can’t engage and retain employees, you’ll have trouble satisfying customers, too. Company...
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How to Monitor Call Center Performance
Imagine a month of perfect performance at a call center: Agents take incoming phone calls like...
6 Inclusive Hiring Practices for Call Centers
Over the past couple of years, inclusivity in hiring has taken center stage in HR departments...
5 Effective Call Center Leadership Styles
Have you ever asked yourself how your leadership style affects your call center operations? You should!...
Announcing the Winners of the 2022 CX Excellence Awards
Fonolo is pleased to announce this year's CX Award winners, Educational Employees Credit Union (EECU) and Oregon...