4 Pieces of Research Every Call Center Pro Should Have Handy
With the explosion of content available today, I think it's easy to feel overwhelmed. As a...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
With the explosion of content available today, I think it's easy to feel overwhelmed. As a...
Gone are the days when social media was a 'nice to have'. Any company who hasn’t...
In a modern multi-channel contact center agents should have the ability to handle several customer interactions...
The call center is an extremely stressful work environment. Simply knowing how to run a call...
As a Canadian who generally loves winter, I've never been as happy to see it end...
Last week, the Fonolo team attended Frost and Sullivan’s Customer Contact conference and I had the...
Today we continue our series exploring the ways call centers can see direct, measurable benefits by...
We live in the era of social media, where a single negative review can go viral...
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