Does Personality Matter for Call Center Agents?
If you've ever wandered up and down the aisles in a contact center, listening to the...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
If you've ever wandered up and down the aisles in a contact center, listening to the...
Today, the generation gap inside the contact center is more complex than ever, putting tremendous pressure...
When it comes to the contact center and customer service space, two analyst firms dominate the...
Satisfying customers is a key challenge for every service company, and it's critical to operating a...
"Customer service" is no longer an isolated function for companies. These days, when customer sentiment travels...
In a few years, the term "multi-channel" will be a relic. Why? Because there will be...
Call Center Week is an event for anyone who cares about call center innovation or what...
The industry's largest event, Call Center Week, is only a few weeks away and the excitement...
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