Will WebRTC Change the Customer Service Game?
WebRTC is a technology framework that makes it possible to have "Real-Time Communication", i.e. voice and...
Tag: contact-center
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
3 Amazing Contact Center Reports for 2012
I spend a lot of time researching and reading reports in the contact center industry to...
Virtual Hold Rebrands its Call-Back Solutions
My post last week demystifying Call-Backs vs Click-to-Call vs Virtual Queuing got quite a bit of...