Why your Call Center Needs Virtual Queuing
Whether you call it "holding your place in the queue", "call-back software", or "virtual queuing", it...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Whether you call it "holding your place in the queue", "call-back software", or "virtual queuing", it...
The traditional call center is used as a central hub for consumers to call agents regarding...
As of March 2012, the majority of mobile phones in the US were smartphones. One result of...
One of the major forces reshaping the call center is the conversion to SIP. New data...
Over the last few months, I’ve read countless articles related to call centers. All of which...
WebRTC is a technology framework that makes it possible to have "Real-Time Communication", i.e. voice and...
Mobile e-commerce continues to grow at a remarkable pace, as confirmed by several reports that came...
I spend a lot of time researching and reading reports in the contact center industry to...
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