Call Centers and SIP: 5 Must-Read Posts
One of the major forces reshaping the call center is the conversion to SIP. New data...
Tag: contact-center
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3 Call Center Best Practices from the Consumer’s Perspective
Over the last few months, I’ve read countless articles related to call centers. All of which...
Will WebRTC Change the Customer Service Game?
WebRTC is a technology framework that makes it possible to have "Real-Time Communication", i.e. voice and...
3 Amazing Contact Center Reports for 2012
I spend a lot of time researching and reading reports in the contact center industry to...
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Virtual Hold Rebrands its Call-Back Solutions
My post last week demystifying Call-Backs vs Click-to-Call vs Virtual Queuing got quite a bit of...