Call Centers and SIP: 5 Must-Read Posts
One of the major forces reshaping the call center is the conversion to SIP. New data...
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One of the major forces reshaping the call center is the conversion to SIP. New data...
Over the last few months, I’ve read countless articles related to call centers. All of which...
WebRTC is a technology framework that makes it possible to have "Real-Time Communication", i.e. voice and...
I spend a lot of time researching and reading reports in the contact center industry to...
My post last week demystifying Call-Backs vs Click-to-Call vs Virtual Queuing got quite a bit of...
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