5 Retailer Survival Tips For Holiday Shopping Season 2020
The 2020 holiday shopping season will look very different from others in recent memory, thanks to...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The 2020 holiday shopping season will look very different from others in recent memory, thanks to...
Are you truly listening to your customers? Sure, your agents hear their concerns and issues each...
Can we all agree that being stuck on hold with a company is one of the...
Call center agents deal with dozens of customers each day, each with a unique problem to...
What is the primary purpose of a contact center agent? You might say it’s to close...
Lots of conversations happen daily at your contact center. But do you know what’s being left...
Flexible working arrangements have been commonplace for some time — even prior to COVID-19. Over 70%...
So, you’re hiring a new call-center agent. The reality is, finding the perfect new hire can...
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