What Does it Mean for Commerce to be Conversational?
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one...
Tag: conversational-commerce
Buzzwords, De-buzzed: 7 Other Ways to (Not) Say Chatbot
Chatbots have earned a number of pseudonyms over the last few years. Some are accurate representations...
The Next Big Thing in Social Customer Service
The weight social media has on brand affinity and customer satisfaction is constantly growing. Today 84% of...
3 Takeaways from Our Google Hangout on Conversational Commerce
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing the future of chat-for-commerce...
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Why Everyone Is Talking About Conversational Commerce?
Messaging platforms are fast becoming the most desired method of communication among consumers and businesses thanks...
Facebook Are Offering a Chat Platform. What’s the Catch?
The “chat” style of communication, where two parties type text back-and-forth, is wildly popular with consumers....
Can Apple Dominate the Chat-for-Commerce Space? [Google Hangout]
Facebook, Twitter and other messaging platforms have been battling fiercely to become the de facto channel...
4 Takeaways: Google Hangout on 2017 CX Trends
Last week, Fonolo hosted yet another insightful Google Hangout discussing the biggest customer experience trends for...