What Does it Mean for Commerce to be Conversational?
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one...
Chatbots have earned a number of pseudonyms over the last few years. Some are accurate representations...
The weight social media has on brand affinity and customer satisfaction is constantly growing. Today 84% of...
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing the future of chat-for-commerce...
Messaging platforms are fast becoming the most desired method of communication among consumers and businesses thanks...
The “chat” style of communication, where two parties type text back-and-forth, is wildly popular with consumers....
Facebook, Twitter and other messaging platforms have been battling fiercely to become the de facto channel...
Last week, Fonolo hosted yet another insightful Google Hangout discussing the biggest customer experience trends for...