What Does it Mean for Commerce to be Conversational?
I just returned from the excellent Conversational Commerce Conference. It’s not a...
Your best source of customer service news, views, resources, and best practices
I just returned from the excellent Conversational Commerce Conference. It’s not a...
Chatbots have earned a number of pseudonyms over the last few years....
The weight social media has on brand affinity and customer satisfaction is...
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing...
Messaging platforms are fast becoming the most desired method of communication among...
The “chat” style of communication, where two parties type text back-and-forth, is...
Facebook, Twitter and other messaging platforms have been battling fiercely to become...
Last week, Fonolo hosted yet another insightful Google Hangout discussing the biggest...