What Does it Mean for Commerce to be Conversational?
I just returned from the excellent Conversational Commerce Conference. It’s not a...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Buzzwords, De-buzzed: 7 Other Ways to (Not) Say Chatbot
Chatbots have earned a number of pseudonyms over the last few years....
The Next Big Thing in Social Customer Service
The weight social media has on brand affinity and customer satisfaction is...
3 Takeaways from Our Google Hangout on Conversational Commerce
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing...
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Why Everyone Is Talking About Conversational Commerce?
Messaging platforms are fast becoming the most desired method of communication among...
Facebook Are Offering a Chat Platform. What’s the Catch?
The “chat” style of communication, where two parties type text back-and-forth, is...
Can Apple Dominate the Chat-for-Commerce Space? [Google Hangout]
Facebook, Twitter and other messaging platforms have been battling fiercely to become...
4 Takeaways: Google Hangout on 2017 CX Trends
Last week, Fonolo hosted yet another insightful Google Hangout discussing the biggest...