Did Contact Centers Fail the COVID Test?
We've all seen the stories: Customers left on hold for hours, sometimes unable to get through...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
We've all seen the stories: Customers left on hold for hours, sometimes unable to get through...
We spent the last couple of months asking influencers and industry leaders how they thought the...
The COVID-19 pandemic threw a wrench in the works of many contact centers. We found a...
A recent Brand Sentiment Report from Vesta has investigated customer perceptions during COVID with some interesting...
Learn how this clever credit union survived the COVID-19 call surges by leveraging a simple, powerful...
The COVID-19 pandemic has impacted industries worldwide, but few others are feeling the heat like the...
As we transition back to the call center, we all need to do our part to...
As we speed towards the close of our third official month in lockdown, it's time to...