Did Contact Centers Fail the COVID Test?
We've all seen the stories: Customers left on hold for hours, sometimes unable to get through...
Tag: covid-19
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COVID is Creating a Surprising Contact Center Trend
We spent the last couple of months asking influencers and industry leaders how they thought the...
How Has COVID-19 Affected Call Center Agent Turnover?
The COVID-19 pandemic threw a wrench in the works of many contact centers. We found a...
COVID Has Already Changed Customer Perceptions
A recent Brand Sentiment Report from Vesta has investigated customer perceptions during COVID with some interesting...
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How Trax Credit Union Beat Call-Spikes During COVID
Learn how this clever credit union survived the COVID-19 call surges by leveraging a simple, powerful...
The Importance of Call Centers in a Crisis
The COVID-19 pandemic has impacted industries worldwide, but few others are feeling the heat like the...
COVID-19 Safety Measures for Call Centers
As we transition back to the call center, we all need to do our part to...
4 Major Risks to Call Centers After the COVID-19 Pandemic
As we speed towards the close of our third official month in lockdown, it's time to...