How Contact Centers Can Respond During Global Crisis
We are living in a strange time. Almost every aspect of our lives has changed since...
Tag: crisis Management
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2020 Vision: What Customer Service Looked Like in 2019
Good customer service can be hard to find. Conversely, bad customer service is easy to spot...
Having a Crisis Contingency Plan for Your Call Center
Let’s face it: There are bound to be unpredictable, negative circumstances that any organization will bravely...
How to Deliver Exceptional Customer Service in the Holiday Season
It’s the most wonderful time of the year! For most retail companies, the fourth quarter of...
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Preparing Your Contact Center for Call Spikes: Finance
Like most companies competing in the modern marketplace, the financial industry is subject to spikes in...
How to Prepare Your Utilities Call Center for Seasonal Call Spikes
It’s no secret that once upon a time, utility companies could get away with less than...
How Call Centers Can Manage a Brand Crisis
Think a crisis will never happen to your brand? Think again. 2018 proved that reputation-damaging blunders...