5 Tips For Providing Quality Customer Service Training
Great customer service starts with making great hires. But that’s not where...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
How 3 Ancient Retail Stores Are Staying Relevant
For me, the soul of pre-21st Century customer service can be captured...
Customer Service is not a Destination, it’s a Journey
In the age of disruption, Ryanair may best encapsulate the contrarian, rule-breaking...
How the Hotel Industry is Changing Customer Service Forever
Customer service has always been the linchpin that determined success or failure...
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How MEC Put the Customer First During its Rebrand
Ah, the great outdoors. In Canada, we are blessed with an abundance...
Hold Time in Real Time: Booking with Air Canada
Picture it: A young American family booking a flight to a city...
Four Reasons Why Personalized CX is Essential
Today’s customers are savvier than ever before and one thing many of...
Acquisitions Point to Messaging’s Future in Customer Service
Big question: How should text-based communication work alongside voice for customer service?...