5 Tips For Providing Quality Customer Service Training
Great customer service starts with making great hires. But, that’s not where...
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How 3 Old Stores Stay Relevant for the Modern Customer
For me, the soul of pre-21st Century customer service can be captured...
Customer Service is not a Destination, it’s a Journey: Lessons from Ryanair
In the age of disruption, Ryanair may best encapsulate the contrarian, rule-breaking...
How the Hotel Industry is Changing Customer Service Patterns Forever
Customer service has always been the linchpin that determined success or failure...
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How MEC Put the Customer First During its Rebrand
Ah, the great outdoors. In Canada, we are blessed with an abundance...
Fonolo Investigative Report: Hold Time in Real Time: Booking with Air Canada
Picture it: A young American family booking a flight to a city...
Four Reasons Why a Personalized Customer Service Experience is Important
Today’s customers are savvier than ever before and one thing many of...
Acquisitions Point to Messaging’s Future in Customer Service
Big question: How should text-based communication work alongside voice for customer service?...