5 Tips For Providing Quality Customer Service Training
Great customer service starts with making great hires. But that’s not where it ends. Providing excellent...
Tag: customer-centric
How 3 Ancient Retail Stores Are Staying Relevant
For me, the soul of pre-21st Century customer service can be captured in three poignant words:...
Customer Service is not a Destination, it’s a Journey
In the age of disruption, Ryanair may best encapsulate the contrarian, rule-breaking streak sometimes required to...
How the Hotel Industry is Changing Customer Service Forever
Customer service has always been the linchpin that determined success or failure in the hotel industry....
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How MEC Put the Customer First During its Rebrand
Ah, the great outdoors. In Canada, we are blessed with an abundance of wildlife, majestic mountains,...
Hold Time in Real Time: Booking with Air Canada
Picture it: A young American family booking a flight to a city in another country via...
Four Reasons Why Personalized CX is Essential
Today’s customers are savvier than ever before and one thing many of them are looking for...
Acquisitions Point to Messaging’s Future in Customer Service
Big question: How should text-based communication work alongside voice for customer service? In the dark ages,...