5 Tips For Providing Quality Customer Service Training
Great customer service starts with making great hires. But that’s not where it ends. Providing excellent...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Great customer service starts with making great hires. But that’s not where it ends. Providing excellent...
For me, the soul of pre-21st Century customer service can be captured in three poignant words:...
In the age of disruption, Ryanair may best encapsulate the contrarian, rule-breaking streak sometimes required to...
Customer service has always been the linchpin that determined success or failure in the hotel industry....
Ah, the great outdoors. In Canada, we are blessed with an abundance of wildlife, majestic mountains,...
Picture it: A young American family booking a flight to a city in another country via...
Today’s customers are savvier than ever before and one thing many of them are looking for...
Big question: How should text-based communication work alongside voice for customer service? In the dark ages,...