4 Brands Providing Amazing Customer Service with Social Media
While call centers continue to be a crucial component to a company’s customer service strategy, digital...
Tag: customer-centric
How to Manage the Post-Purchase Customer Service Experience
The buying experience often gets the most attention in customer service. Conversions are the name of...
5 Customer Service Buzzwords to Avoid
If you're like me, you're probably tired of hearing overused marketing buzzwords, especially when used in...
Using Employee Engagement to Enhance Your Customer-Centric Culture
We often talk about the difference between satisfied customers and loyal customers, the latter being vastly...