10 Tips for Avoiding Customer Complaints this Year
In 2013, CCMC and NOVA1 Contact Centers conducted a "Customer Rage Study"...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
What The Simpsons Teaches Us About Customer Service
Listen: We can learn a lot from cartoons. I can think of...
Tell-Tale Signs You Need to Upgrade Your IVR
"IVR.” *Shudder* Even the mere mention of the acronym is enough to...
How to Avoid Pissing Customers Off on Support Calls
Recently, we saw a catastrophic customer service meltdown at Southwest Airlines, initiated...
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How to Deal With Upset Customers
Unhappy customers are a fact of life for all businesses: it's impossible...
DANGER! The Warning Signs that Your Customer Experience is Suffering
We talk a lot about the importance of "Customer Experience", because it...