10 Tips for Avoiding Customer Complaints this Year
In 2013, CCMC and NOVA1 Contact Centers conducted a "Customer Rage Study"...
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In 2013, CCMC and NOVA1 Contact Centers conducted a "Customer Rage Study"...
Listen: We can learn a lot from cartoons. I can think of...
"IVR.” *Shudder* Even the mere mention of the acronym is enough to...
Recently, we saw a catastrophic customer service meltdown at Southwest Airlines, initiated...
Unhappy customers are a fact of life for all businesses: it's impossible...
We talk a lot about the importance of "Customer Experience", because it...