If you’re deeply invested in the customer service industry, you already know this one fact: June will be an exciting, educational month thanks to the 19th Annual Customer Contact Week, held this year from June 18-22 at The Mirage Hotel in Las Vegas, Nevada. Known as Call Center Week since its inception in 1999, the annual event has rebranded as Customer Contact Week in 2018, in acknowledgement of omni-channel technologies improving customer experiences in the industry as a whole.
CCW is regarded as the #1 event in the industry, this year attracting an estimated 2,500 attendees from over 900 companies, and featuring over 175 expert speakers. It also celebrates industry leaders via its CCW Excellence Awards in categories including CX Leader of the Year, Best in Class Contact Center, Best Contact Center Culture, and CX Innovation of the Year.
Fonolo is excited to return as a sponsor for this year’s Customer Contact Week (CCW), January 22-25th, 2018 at the Hyatt Regency in New Orleans, Louisiana. CCW will provide delegates with the tools and insight to deliver world-class service.
