If your feet are firmly planted in the customer service and experience industries, you’re probably as excited as we are about next month. Fonolo is pleased to announce that we’ll be making our triumphant return to Customer Contact Week (CCW), held this year from June 24-28th at The Mirage Hotel in Las Vegas, Nevada. Now in its 20th (yes, 20th!) year, the conference, considered the #1 event in the industry, is synonymous with education and inspiration in the customer service ecology. We can’t wait to return.
While Customer Contact Week began as a forum for call center managers to gather annually and discuss best practices, over the course of two decades it has evolved to become the place where customer service leadership can excel professionally, engage with colleagues, and educate themselves, all through community-oriented networking and interactive experiences.
If you’re deeply invested in the customer service industry, you already know this one fact: June will be an exciting, educational month thanks to the 19th Annual Customer Contact Week, held this year from June 18-22 at The Mirage Hotel in Las Vegas, Nevada. Known as Call Center Week since its inception in 1999, the annual event has rebranded as Customer Contact Week in 2018, in acknowledgement of omni-channel technologies improving customer experiences in the industry as a whole.
Fonolo is excited to return as a sponsor for this year’s Customer Contact Week (CCW), January 22-25th, 2018 at the Hyatt Regency in New Orleans, Louisiana. CCW will provide delegates with the tools and insight to deliver world-class service.
