6 Customer Satisfaction Statistics Worth Considering
Here’s an obvious statement for you, “Make sure customers are 100% happy with their experiences”. This...
Tag: customer-effort-score
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How Your Mobile App Can Eliminate Customer Service Disasters
In case you’ve been living on an island in Tahiti, with no communication to the outside...
Are You Freaking Out About Your Low CSat Score?
Customer satisfaction, otherwise known as CSat (when referring to the contact center), indicates overall customer happiness....
The Contact Center Playbook for Improving Customer Satisfaction: Whitepaper
In this handy playbook, contact center leaders will learn the ins and outs of improving customer...
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6 Creative Approaches to Improve Your Customer Service
A recent report discussing the 2017 customer service benchmark researched 500 companies across the globe. It...
3 Ways to Increase Customer Satisfaction in Your Call Center
With today’s demanding consumers, it can be very difficult to maintain high customer satisfaction scores, especially...