7 Huge Trends Retailers Need to Know for Holiday 2020
Of all the years in recent memory, 2020 will stand out as one the most challenging...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Of all the years in recent memory, 2020 will stand out as one the most challenging...
Are you truly listening to your customers? Sure, your agents hear their concerns and issues each...
Call center agents deal with dozens of customers each day, each with a unique problem to...
Like any profession, it’s very common for call center agents to fall into bad habits. That’s...
What is the primary purpose of a contact center agent? You might say it’s to close...
Why do we treat call center overwhelm like a necessary evil? Call volumes spike, agents get...
A recent Brand Sentiment Report from Vesta has investigated customer perceptions during COVID with some interesting...
Core tenets of customer service are timeless: For example, “know your customer” is still as important...
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