COVID Has Already Changed Customer Perceptions
A recent Brand Sentiment Report from Vesta has investigated customer perceptions during COVID with some interesting...
Tag: customer-expectations
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5 New Customer Service Faux Pas to Avoid
Core tenets of customer service are timeless: For example, “know your customer” is still as important...
The Contact Center Guide to Managing Spikes in Call Volume
Contact center managers are, at their core, problem-solvers. One of the most challenging problems they often...
Why Call Center BPOs Need to Offer Call-Backs
Many organizations now report that outsourcing decisions are no longer solely based on cost reduction, but...
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6 Secrets to Improve Customer Satisfaction (CSat) in the Contact Center
We’ve been chatting a lot about customer satisfaction (CSat) recently, but for excellent reason, measuring the...
Cupid’s Corner: 3 Ways to Fall Back in Love with Your Call Center
Are you having a rocky relationship with your contact center? Maybe you’ve been a victim of...
Top 10 Customer Service Trends for 2017 [Whitepaper]
The best way to predict trends in customer service is to look at patterns in consumer...
#GetToKnowYourCustomersDay
Is your business stuck in the past? Too comfortable or resistant to change? For many leading...