The Contact Center Guide to Managing Spikes in Call Volume
Contact center managers are, at their core, problem-solvers. One of the most challenging problems they often...
Tag: customer-expectations
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Why Call Center BPOs Need to Offer Call-Backs
Many organizations now report that outsourcing decisions are no longer solely based on cost reduction, but...
6 Secrets to Improve Customer Satisfaction (CSat) in the Contact Center
We’ve been chatting a lot about customer satisfaction (CSat) recently, but for excellent reason, measuring the...
Cupid’s Corner: 3 Ways to Fall Back in Love with Your Call Center
Are you having a rocky relationship with your contact center? Maybe you’ve been a victim of...
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Top 10 Customer Service Trends for 2017 [Whitepaper]
The best way to predict trends in customer service is to look at patterns in consumer...
#GetToKnowYourCustomersDay
Is your business stuck in the past? Too comfortable or resistant to change? For many leading...
10 Customer Experience Statistics to Help You Plan 2017
It’s that time of year again! No, we’re not talking about building a gingerbread house or...
Getting Customer Service Back on Track and Why it Matters
Newsflash: Only 1% of customers feel that their expectations of good customer service are always met. That factoid presents...