10 Customer Experience Statistics to Help You Plan 2017
It’s that time of year again! No, we’re not talking about building a gingerbread house or...
Tag: customer-expectations
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Getting Customer Service Back on Track and Why it Matters
Newsflash: Only 1% of customers feel that their expectations of good customer service are always met. That factoid presents...
3 Commitments Every Great Call Center Agent Makes
Being a call center agent is far from a glorious job. Yet they're the unsung heroes...
The Biggest Pet Peeves for Customer Service Reps
In an era where “the customer is always right” (at least they are when they share...
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10 Places to Find Customer Experience Inspiration
You’ve got to start with the customer experience and work back towards the technology, not the...
10 Top Tips for Improving Customer Loyalty
Did you know it costs businesses 5 times more to acquire new customers than it does...
10 Things Your Competitors Can Teach You About Customer Service
If you make a list of life's most important lessons, odds are this one is near...
How to Avoid Common Customer Service Snafus
Sixty-five percent of consumers admit to ending a relationship with a company over a single bad...