The State of the Contact Center in 2020 | Industry Report
Shrinking budgets, growing attrition, and a scramble to deliver safe and secure working environments. The State...
Tag: customer-experience-trends
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Why You Should Read these Contact Center Books
If you’re like me, you love to lose yourself in a good story. Whether they’re long...
CX Trends You Need to Watch in 2018 [White Paper]
2018 is game time. It’s time to look at your customers as teammates rather than...
One thing that Stands in the Way of Great Customer Service
Historically, great customer service depended on one thing: people. Call center agents acted as the main...
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10 Leading Customer Experience Trends for 2017 [Whitepaper]
As consumers become more empowered, organizations need to think about what it truly means to be...
5 Stats that Prove the Importance of Self-Service
Customers today don’t want to waste time and energy calling, chatting or emailing with customer service...
4 Takeaways: Google Hangout on 2017 CX Trends
Last week, Fonolo hosted yet another insightful Google Hangout discussing the biggest customer experience trends for...
Google Hangout: 4 Must-Know Customer Experience Trends for 2017
2017 is quickly approaching and with that comes a new set of predictions! Since customer expectations...