3 Crucial Contact Center Trends in 2021
After assessing how the pandemic had changed the call center in 2020, we decided to peek...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
After assessing how the pandemic had changed the call center in 2020, we decided to peek...
Shrinking budgets, growing attrition, and a scramble to deliver safe and secure working environments. The State...
If you’re like me, you love to lose yourself in a good story. Whether they’re long...
2018 is game time. It’s time to look at your customers as teammates rather than...
Historically, great customer service depended on one thing: people. Call center agents acted as the main...
As consumers become more empowered, organizations need to think about what it truly means to be...
Customers today don’t want to waste time and energy calling, chatting or emailing with customer service...
Last week, Fonolo hosted yet another insightful Google Hangout discussing the biggest customer experience trends for...