Is it Time to Retire Net Promoter Score?
Every day at Fonolo, we’re involved in helping companies improve their customer experience. It’s a tough...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Every day at Fonolo, we’re involved in helping companies improve their customer experience. It’s a tough...
The customer experience has grown to be one of the leading determinants of customer satisfaction in...
It’s that time of year again! No, we’re not talking about building a gingerbread house or...
Sometimes a story comes along that truly changes your perspective on the world around you. It...
Last week, Fonolo hosted yet another insightful Google Hangout discussing the biggest customer experience trends for...
It’s that time of the year when Americans feast on food and spend on shopping! Thanksgiving...
2017 is quickly approaching and with that comes a new set of predictions! Since customer expectations...
Most businesses understand the value of exceptional service and how it can make-or-break customer retention. The...
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