4 Pieces of Research Every Call Center Pro Should Have Handy
With the explosion of content available today, I think it's easy to feel overwhelmed. As a...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
With the explosion of content available today, I think it's easy to feel overwhelmed. As a...
Have you ever talked to a customer service rep and had that feeling that they just...
Consumers are twice as likely to share a bad customer service experience than a positive one,...
The best way for a call center to stand out from the competition is by providing...
86% of consumers are put on hold every time they contact a business. In fact, the...
Last week, the Fonolo team attended Frost and Sullivan’s Customer Contact conference and I had the...
Customer service continues to be a major competitive differentiator for organizations across all verticals. Here are...
Customers are increasingly demanding quality customer service. In fact, 70% of consumers will spend 13% more on...
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