[Video] 4 Takeaways About Call Center Trends for 2015
Last week, Fonolo hosted another insightful Google Hangout, discussing the top 4 call center trends for...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Last week, Fonolo hosted another insightful Google Hangout, discussing the top 4 call center trends for...
Have you ever experienced bad service? Imagine yourself at a new restaurant, your reservation gets bumped,...
Life lessons are all around you if you just look for them. There are golden nuggets...
People often ask me what makes a call center experience "great". Much depends on the context,...
The future of multi-channel customer service is ever-growing. According to CCIQ, 88% of companies have adopted multi-channel...
It's hard to deliver a great experience to callers after they've been put on hold. Most...
More than 50% of customer service managers focus on customer satisfaction as the most influential call center...
Increasingly, companies are recognizing the importance of customer service to their business. Once seen as just...
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