Announcing the Winners of the 2022 CX Excellence Awards
Fonolo is pleased to announce this year's CX Award winners, Educational Employees Credit Union (EECU) and Oregon...
Tag: customer-experience
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How to Establish a Net Promoter Score Benchmark for Your Call Center
Context is everything when it comes to improving your metrics. Discover how to set an NPS...
The Best Tips for Forecasting Your Call Center Volumes Like a Pro
Picture this: you’re packing for an upcoming camping trip. To make sure you have everything you...
Calculate Your Call Center Attrition Rate in 3 Easy Steps
At the end of a long work day of managing agents, customer queries, and high call...
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What’s in Store for Call Center Workforce Management in 2022?
Though customers should be the key focus of all call centers, agents are the driving behind-the-scenes...
Here’s How Your Agents’ Tone of Voice Impacts Customers
Your customer experience is highly influenced by the tone of voice of your agents. We explore...
Your All-in-One Guide to Call Center Workforce Optimization
Optimizing your call center workforce is no simple task. We break down the process in this...
Industry Report: State of the Contact Center 2022
We asked ten contact center leaders and CX influencers what the most significant industry shifts were...