What’s in Store for Call Center Workforce Management in 2022?
Though customers should be the key focus of all call centers, agents are the driving behind-the-scenes...
Tag: customer-experience
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Here’s How Your Agents’ Tone of Voice Impacts Customers
Your customer experience is highly influenced by the tone of voice of your agents. We explore...
Your All-in-One Guide to Call Center Workforce Optimization
Optimizing your call center workforce is no simple task. We break down the process in this...
Industry Report: State of the Contact Center 2022
We asked ten contact center leaders and CX influencers what the most significant industry shifts were...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
5 Tips for a Great Social Media Customer Service Strategy
If your social media accounts are collecting dust, you're missing a key part of your customer...
Launch a Stellar Retail Customer Service Strategy in 6 Steps
Customer satisfaction levels will make or break any retail business. Learn how to develop a stellar...
The Dos and Don’ts of Working with Net Promoter Score
When it comes to customer satisfaction, NPS is one tool you don't want to overlook. Use...
Create a Winning Customer Service Strategy in 6 Steps
Providing exceptional customer service can make all the difference for your business' bottom line. Take your...