10 Things Customers Want and Expect from Customer Service
Companies place a great deal of importance on meeting customer expectations. According to Forrester, nearly 95%...
Tag: customer-frustration
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Valuable Lessons from United Airlines’ Customer Service Fail
What happened??? On March 3rd, United Airlines attempted to merge their reservation system with Continental. It...