7 Easy Ways to Reduce Friction in Your Customer Experience
Both Amazon and Apple have nurtured their business growth by investing heavily in reducing friction in...
Tag: customer-journey
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The Contact Center Guide to Managing Spikes in Call Volume
Contact center managers are, at their core, problem-solvers. One of the most challenging problems they often...
5 Must-Attend Customer Service Conferences in 2019
This post has been updated for 2020. Read it here: Top Customer Service Conferences for 2020...
Why the Customer Experience is Important for All Shoppers [Video]
It’s that time of year again, the holidays are creeping in, and before you know it...
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[Webinar] 4 Ways to Turn Your Call Center into an Omni-Channel Workhorse
Having an omnichannel contact center is becoming increasingly important as channel options are diversifying and consumers...
4 Risks of Not Tracking the Customer Journey
The multi-channel customer experience has raised a number of questions about how call centers should effectively...
3 Ways to Sharpen Your #CX Skills
“Ten years ago there was no web chat, smart phone apps, social media, and very little...
The Difference Between Customer Service and Customer Experience
Something serious has come to our attention: Some organizations still don’t know the difference between customer...