7 Easy Ways to Reduce Friction in Your Customer Experience
Both Amazon and Apple have nurtured their business growth by investing heavily in reducing friction in...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Both Amazon and Apple have nurtured their business growth by investing heavily in reducing friction in...
Contact center managers are, at their core, problem-solvers. One of the most challenging problems they often...
This post has been updated for 2020. Read it here: Top Customer Service Conferences for 2020...
It’s that time of year again, the holidays are creeping in, and before you know it...
Having an omnichannel contact center is becoming increasingly important as channel options are diversifying and consumers...
The multi-channel customer experience has raised a number of questions about how call centers should effectively...
“Ten years ago there was no web chat, smart phone apps, social media, and very little...
Something serious has come to our attention: Some organizations still don’t know the difference between customer...