7 Huge Trends Retailers Need to Know for Holiday 2020
Of all the years in recent memory, 2020 will stand out as one the most challenging...
Tag: customer-loyalty
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7 Things Your Customers Want Your Contact Center to Know
Are you truly listening to your customers? Sure, your agents hear their concerns and issues each...
10 Huge Mistakes Your Call Center Agents Are Making Right Now
Like any profession, it’s very common for call center agents to fall into bad habits. That’s...
The 9 Worst Phrases Contact Center Agents Say to Customers
What is the primary purpose of a contact center agent? You might say it’s to close...
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How to Prepare Your Credit Union Call Center for Call Spikes
Credit unions’ commitment to serving their members is reflected in their healthy growth: these financial institutions...
Are You Prepared for Unpredicted Spikes in Call Volume?
While today’s tech-savvy consumers are using more non-voice channels to connect with businesses, the act of...
The Best Advice for Contact Centers in 2020 from the Experts
Every year we ask: What can contact centers do to bolster their efficiency, productivity, and customer...
Four Metrics that your Utility Contact Center Needs to Track
Following widespread industry deregulation, the energy and utility sector has become increasingly competitive. With more and...