Four Metrics that your Utility Contact Center Needs to Track
Following widespread industry deregulation, the energy and utility sector has become increasingly competitive. With more and...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Following widespread industry deregulation, the energy and utility sector has become increasingly competitive. With more and...
Retail is transforming at an increasing rate, and more than ever. Advances in Artificial Intelligence (AI)...
As Harry Truman famously stated, “Not all readers are leaders, but all leaders are readers.” Wise...
It seems like, every month, Apple is coming out with a new product or service for...
Call center executives are constantly under pressure to find cost-savings. Yet, according to the Harvard Business...
When it comes to contact center ‘best practices,’ the library runneth over: Hundreds of articles and...
One of our goals with the Fonolo blog is to expose our readers to a broad...
While on a call with a customer, the language used is incredibly important. Call center agents...
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