The True Cost of Long Hold-Time
How long is too long? Standards like 80/20 for the call center...
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Most Recent From customer-loyalty
7 Customer Service Facts that Actually Add Value
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The multi-channel customer experience has raised a number of questions about how...
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Call Center 101: Build and Keep a Loyal Customer Base
Customer loyalty is the backbone of any successful business. It is also...
10 Things Your Competitors Can Teach You About Customer Service
If you make a list of life's most important lessons, odds are...
Websites That Put Customer Service First
The best companies retain their return customers at all costs. Customer service...
Leveraging the Mobile World for Customer Loyalty
Smartphones and other mobile devices are an excellent way for your business...