In recent years, consumers have become much more demanding of a flawless customer service experience. Delivering such an experience has become vital to business success. A study from YouGov shows that 76% of respondents said, “just one unpleasant contact center experience was likely to make them take their business elsewhere”. According to Gartner, organizations that prioritize the customer experience generate 60% higher profits than their competitors.
Understanding all the factors that contribute to a positive customers experience is a daunting challenge. With so many vendors and so many different technologies out there, how can you find the right things to focus on?
Here are 7 videos from industry experts to help frame your thinking. Continue reading
Excellence in customer service can never be stressed enough. A company with outstanding service can increase customer retention by 
Books are one of the best ways to accelerate your knowledge of business in a nominal amount of time, and who better to learn from than the experts themselves. If you want to perfect the art of customer service you need to listen to the masters of the field.
There is no shortage of companies that want to make social media their new BFF, particularly those interested in increasing brand awareness, promoting customer loyalty and delivering outstanding service. In fact, Social Media Examiner found that 89% of marketers want to know the most effective social tactics and the best ways to engage their audience with social media. If you’re one of them, you know that the most effective way to master the social media scene is to learn from the best. 
If a picture is worth 1000 words, then these images can’t be overlooked! Providing exceptional customer service can be a difficult challenge, but is attainable with the right know-how. It really boils down to understanding the types of customers you have and how to get them to be evangelists of your brand. Here are 4 pictures that explain the different types of customers and which ones matter most to your business. 
What does “customer experience” actually mean? Simply explained, it’s the interaction between an organization and a customer, measured through the customers’ expectations across all points of contact. Customer experience boils down to how a customer feels after an interaction with your organization. Managing the customer experience from an enterprise wide view can be a hard role, but the effort is worth the investment.
Who’s the most important person at your organization? If you answered “the CEO,” think again. It’s the customer!
The customer is the center of any business. We refer to their desires and needs when making a decision, adapting product or services, or changing a pricing policy. Neglecting this interaction could cost you a lot of money, but if you manage to improve the quality of your products / services you can expect more and more happier customers. This is the golden rule in any business. Useless service will not sell, no matter what efforts you make to promote it. Approaching a quality and honesty-oriented policy is the key towards success.
