Books are one of the best ways to accelerate your knowledge of business in a nominal amount of time, and who better to learn from than the experts themselves. If you want to perfect the art of customer service you need to listen to the masters of the field.
There are a slew of books on the market that can help you achieve success, but the recommendations can be somewhat daunting. I thought it best to illustrate a handful of books that get the best reviews.
Here are 5 great books that all customer service leaders must read!!