In recent years, consumers have become much more demanding of a flawless customer service experience. Delivering such an experience has become vital to business success. A study from YouGov shows that 76% of respondents said, “just one unpleasant contact center experience was likely to make them take their business elsewhere”. According to Gartner, organizations that prioritize the customer experience generate 60% higher profits than their competitors.
Understanding all the factors that contribute to a positive customers experience is a daunting challenge. With so many vendors and so many different technologies out there, how can you find the right things to focus on?
Here are 7 videos from industry experts to help frame your thinking. Continue reading