How Contact Center Managers Impact Customer Perception
Looking for a secret weapon to improve customer perception? Chances are, you already have one in...
Tag: customer-perception
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
COVID Has Already Changed Customer Perceptions
A recent Brand Sentiment Report from Vesta has investigated customer perceptions during COVID with some interesting...
Why Long Hold Times Drastically Affect Your Brand Reputation
Did you know that the average person waits almost 43 days in their entire lifetime on...
Don’t Let On-Premise Infrastructure Hold Your Call Center Hostage
What do contact center and customer service executives consider when trying to improve the overall performance...