How Contact Center Managers Impact Customer Perception
Looking for a secret weapon to improve customer perception? Chances are, you already have one in...
Tag: customer-perception
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COVID Has Already Changed Customer Perceptions
A recent Brand Sentiment Report from Vesta has investigated customer perceptions during COVID with some interesting...
How Gender Expectations Impact Customer Service
Whether we’re talking about relationships, leisure, or work, gender differences play a significant role in the...
Why Long Hold Times Drastically Affect Your Brand Reputation
Did you know that the average person waits almost 43 days in their entire lifetime on...
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Don’t Let On-Premise Infrastructure Hold Your Call Center Hostage
What do contact center and customer service executives consider when trying to improve the overall performance...