How Contact Center Managers Impact Customer Perception
Looking for a secret weapon to improve customer perception? Chances are, you...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
What is Customer Perception of Service?
A quick and concise guide to customer perception of service and how...
How Can Employees Affect Customer Perception?
You probably don't realize it, but your employees are losing you customers...
Why is Customer Perception Important?
Customer perception isn’t just important — it’s everything. If you’re not investing...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
How to Create a Great Customer Perception Survey
Understanding and managing customer perception should be a priority for businesses today....
How to Measure Customer Perception of Your Brand
Customer perception is tough to measure because it's usually comprised of both...
What Factors Influence Customer Perception?
Managing customer perceptions and expectations is one of the most essential components...
A Complete Guide to Customer Perception
In the age of social media backlash and call-out culture, customer perception...